During lunch, I foolishly tried to do what I thought would be a simple 10 minute task. I tried to return an item to Best Buy. The problem arose because I purchased two items at the same time online. I did a store pickup for one and had to have the other shipped. The item that I picked up in the store was broken and I wanted to take it back - for a return not an exchange. Now, even though I had asked if i could return the items individually (I actually asked three times, once when I did the store pick-up and then during two subsequent phone calls to the store), and was told that I could, the machine would simply not allow it. It seems that I needed to bring both items to the store...even though the shipped item has not been delivered yet...and the 14 day return period for the picked up item is almost up. I was basically told that the situation 'sucks for me'. I wasted my entire lunch hour (and then some) there while the cashier and her assistant/a manager/someone who never identified herself messed around with the computer. They looked up every so often to say sorry and then went back to accomplishing nothing. I was there for 1 hour and 20 minutes. At the end of that time they had still accomplished nothing and I had to settle for an exchange. Total bull! The cashier I was dealing with was pregnant and managed to groan and rub her belly before she looked up at me - every time. I couldn't yell at her - she's pregnant :) I see a scathing letter being written to Best Buy Headquarters in my future.
Good thing? A few pictures that I managed to take as I trekked to work this morning.
11 comments :):
I lol'd "The cashier I was dealing with was pregnant and managed to groan and rub her belly before she looked up at me - every time. I couldn't yell at her - she's pregnant :)"
Sorry to hear about your customer service horror story. :( At least you grabbed some nice shots though!
I'm sorry you have such a hard commute, I don't know how you handle it everyday. It only takes me 10 minutes to get to work, and that's only if I get the red lights. There are a lot of downsides to living in a rural area, but the commute isn't one of them. Happy Friday!
Sorry your day wasn't the best, but I love the pictures! I just tried to return something at Best Buy the other week and ran into a ton of problems there too :( Have a good weekend!
Hey Lee :) Haha, well I couldn't yell at her. Yelling at pregnant women isn't cool - especially for something that's not completely their fault :) I was about to yell at the manager (?) though.
Hey Maisy :) I wish I had a shorter commute, but I make do. The longer commute usually gives me a chance to catch a little nap - except on days like this one, of course.
Hey Children :) Thanks! I don't know what is up with Best Buy lately, but I will be contacting corporate to find out.
Have a wonderful Friday everyone!
Well, I'm glad you at least got some good pictures. Ugh. Makes me want to beeee there! I miss it.
Hey Karie :) Yeah, I'm glad that I was able to get the pics too. Even though I had to walk the extra blocks, the walk definitely helped to calm me down before I got to work :)
Have an amazing Friday!
That is one hefty commute! You must really like your job!
And I've had more sucky customer service experiences with Best Buy than I care to recount.
Great pictures!
Hey Badass :) Unfortunately, I live so far out there in Queens that it takes me around the same amount of time to get anywhere in the city. I like my job, but this commute drives me up a wall sometimes. I wish Circuit City stores were still around to give Best Buy some competition.
Hey TeeTee :) Thanks for stopping by and leaving a cooment :)
Enjoy the rest of the weekend!
so frustrating. i have a 30 minute commute that I have to drive and I usually have road rage by the time I get to work. I can't wait to move closer when I buy a house.
Hey Optimistic :) I am constantly wishing that my commute was shorter. I think that rough commutes cause at least half of people's workday stress :)
Have a wonderful day!
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